Agency Shoots Customer Service Standards Video for 1st National Bank of Scotia

Tuesday, June 11, 2019 -- We recently wrapped up filming a 3-5-minute customer service standards video for 1st National Bank of Scotia.

1st National Shoot

The video, which was shot at the bank’s Niskayuna branch, will be shown to all employees and provides a brief history of the family-owned bank and the type of warm, friendly service the bank expects its employees to provide to its customers.ervice

Founded in 1923 as the Glenville Bank with three employees and a storefront office on Mohawk Avenue in Scotia, the bank has evolved into an institution with 10 branches in Albany, Schenectady and Saratoga counties and 140 employees.